I am sure all of you are aware of our values which are built around our acronym ASPIRE!
- Attitude - In all that we do, we will do our best.
- Service Excellence - We strive to deliver quality and timely service for our customers all the time. We are always prepared to go the extra mile.
- Professionalism - We value the spirit of professionalism. We have a clear sense of commitment, perspective and direction. We have the knowledge, skills and training to do our job well.
- Innovation - We are a learning community. We are continually finding ways of doing new things or doing the same things better.
- Reliability - Our customers trust our capability to support them well and to their satisfaction.
- Ethics - We are honest, and we act with integrity in all that we do .
Values are not just words. They are our guideposts that lead us to our goals. To be effective we must live our values on a day-by-day basis. I am sure many of you are doing this, some without even being aware of it.
I would like to take this opportunity to share with you an outstanding example of how one of our CCPEs, Chow Yeow Teck from Pasir Ris Secondary School lived the values in an event that he experienced.
Yeow Teck has been a CCPE for only a few months. On Thursday 7 Aug 08, he accompanied some students for golf practice. One of the students was hit at the back of her head by a golf club during the practice. Yeow Teck contacted her mother immediately after the accident. Subsequently he updated the mother on her daughter’s condition and assured her she was well taken care of. She was not seriously hurt and only complained of slight pain due to a bump on her head.
Upon returning to school Yeow Teck sent the student home by taxi and accompanied her to the lift. Yeow Teck contacted the mother a few times and reminded her to take her daughter to the doctor. The family doctor examined her and confirmed she was well. The next day Yeow Teck spoke to the student’s father enquiring on her condition.
Both parents were very touched by Yeow Teck’s gesture and they really appreciated the help from the school. .The mother wrote a letter of appreciation to the school. Much of the information here is extracted from that letter.
The above incident and Yeow Teck’s response showed clearly the living out of our values of Attitude, Service Excellence, Professionalism and Reliability. Well done Yeow Teck. Keep the ASPIRE! flag flying high in your school.
I am sure that Yeow Teck is not the only CCPE who has lived out the ASPIRE! values in school. If you have, and would like to share the experience with others, please do so. Tell us how you felt and how your response to a particular incident helped you to grow as a person.
Victor Pinto
