Hi to all Aspireans,

It’s been some time since my last post.

I was with the Executive Planner Committee on January 10, celebrating an Appreciation Dinner to mark the end of a very successful project. I am sure all of you who have seen the Executive Planner 2009 are mighty proud of it. Let’s make full use of the Planner.

I was also reminded by Muhammad that I had not kept to my promise of one blog entry a month. Like the rest of you, I have been busy…. but that’s a lousy excuse. I have made a New Year Resolution for 2009 – I will never use “I have been busy” as an excuse for not getting things done.

This being the beginning of the year, I believe making resolutions is a good thing – provided we keep it of course. I would like to appeal to all of you to make our value on Service Excellence a part of your New Year Resolution. Make it a point for the rest of 2009, to be an excellent service provider to your customer: your school. You can be an excellent service provider in many ways.

Firstly, be responsive to the needs of your teachers, HODs, VPs and Ps. Try to anticipate what they will need even before they articulate their needs.

Secondly, in whatever you do, put in your best – nothing short of the best will do. It should be second nature to you. Your school expects it and you will not shortchange the people in your school.

Thirdly, be conscious of meeting deadlines. No procrastinations. You must be seen to be a responsible person who can be depended on to deliver as promised.

Lastly, go the extra mile. Wow them! Surprise them! Always under-promise and over-deliver.

So for the rest of 2009, let’s aspire to be excellent service providers!


Victor Pinto
11 January 2009